Returns Policy

The consumer may withdraw from the credit agreement within a period of 14 calendar days without stating the reasons for withdrawal.
This withdrawal period begins:

a) from the day of concluding the credit agreement or

b) from the day on which the consumer receives the terms of the contract and the information of article 10 of this decision, if this day is later than the date of conclusion of the contract.

If the consumer exercises the right of withdrawal, he must:
a) in order to withdraw before the expiry of the period provided for in paragraph 1 of this article, to inform the creditor accordingly based on the information provided by the creditor in accordance with article 10 paragraph 2 point p) of this decision , in any manner that can be proven under applicable law. The 14-day deadline is presumed to have been met provided that the above notification, provided that it has been submitted in writing or on another durable medium, made available to the creditor and to which the latter has access, has been sent before the expiry of the deadline , and

b) to pay the creditor the principal and the accrued interest on that principal from the date the credit is taken up until the date the principal is repaid to the creditor without undue delay and at the latest within 30 calendar days of sending the notice of withdrawal to creditor. Interest is calculated based on the agreed lending rate. The creditor is not entitled to any other compensation from the consumer in the event of withdrawal, apart from compensation for non-refundable fees paid by the creditor to any public administrative agency.

If the creditor or a third party provides an additional service related to the credit agreement based on an agreement between the third party and the creditor, the consumer is not bound by the additional service agreement if he exercises the right to withdraw from the credit agreement in accordance with this article.
As long as the consumer has the right of withdrawal in accordance with paragraphs 1, 2 and 3 of this article, article 3 paragraph 4 and article 4a paragraphs 6 and 7 of Law 2251/1994, as applicable, for the protection of consumers do not apply when concluding contracts outside a commercial establishment and when concluding contracts at a distance.
This article applies without prejudice to any provisions in force on contracts that define a period during which the performance of the contract cannot begin.